What differentiates us is the way we clean, the way we tailor, and the way we treat our customers: Our entire cleaning process is strictly organic. We don’t use any harmful chemicals in our cleaning process. This process is better for you, better for your clothing, and better for the environment. Unfortunately, there is a lack of awareness of the harmful chemicals widely used in traditional dry cleaning. One example is Tetrachloroethylene, a synthetic chemical often used in dry cleaning, which the IARC (International Agency for Research on Cancer) considers to be a cause of a variety of cancers, and in a NIH (National Institutes of Health) study was found to raise the risk of Parkinson’s disease. Not only are these chemicals harmful to you, they’re harmful to your clothing, and detrimental to the environment. In my experience, organic cleaning cleans clothing just as well, if not better, than traditional dry cleaning, without the chemicals.

We also invested in the best tailoring operation. Some people think of tailoring as a simple process, but that simple process done wrong can be extremely frustrating. Over my years in the industry, I’ve worked with many tailors. When we opened this business, we reached out to the most skilled tailor I’ve worked with, and told him, “We need you”. We also invested in the best machinery, to help our tailor do what he does best.

At Troy Organic Cleaners, we also differentiate ourselves by the way we treat our customers. At Troy Organic Cleaners, we believe that a satisfied customer is the best business strategy. Unfortunately, good customer service is a dwindling commodity. Customers who recognize me from other establishments I’ve managed, know that I greet every customer with a smile. I also greet customers by their names (which I know before I put their number into the system). The importance of good customer service can not be overstated.